Product Launch

The honest answer — and the four factors that determine whether it takes 60 days or 8 months (or never!). The Question Every Lending Fintech Founder Eventually Asks You've validated the concept. The product roadmap is drafted. The pitch deck is sharp. And someone on your team (usually someone who's done this before) says: "We need to start talking to sponsor banks." The follow-up question comes immediately: "How long is that going to take?" The honest answer is: it depends. B

It's one of the first questions we hear from fintech founders considering a credit card launch: "How long is this actually going to take?" (That, and “how much money will this take?”, but that’s for another blog post) The honest answer is: it depends. But that's not a cop-out — it's the most useful thing you can take into this decision. Because the timeline for launching a credit card program varies by a factor of two or more depending on the choices you make before you write

Launching a credit card program can be an exciting adventure, but it’s also full of challenges that can be significant barriers to getting to launch. In this post, we break down the top three hardest aspects of launching a credit card program: raising equity capital, securing a debt facility, and signing a sponsor bank partner deal with economics that work for a new program. Getting your arms around these challenges can help you navigate the biggest complexities of building a

The era of postmodern card issuance is here. The card issuance landscape has entered its third phase of growth since its dawn in the 1970s and its rapid modernization phase in the 2000s. We call the current phase the era of postmodern card issuance. The postmodern phase is enabled by two technology unlocks: tokenization and AI-powered workflows. Specifically, tokenization unlocks liquidity previously trapped in seemingly offline assets and experiences, allowing builders to re

"I've got the funding, the vision, and the market opportunity. My investors are excited about our credit card program launch. But when I look at my current team of a couple of engineers and a product manager, I realize I’m missing key players. What roles do I actually need to hire before we can responsibly launch a credit card program?" If you're a founder asking yourself this question, you're not alone—and you're asking it at exactly the right time. The Credit Card Reality C

The Document Nobody Wants to Write, Until They Have to You've got the product vision. You've mapped the user journey. You've had the early conversations with a sponsor bank. And then someone on the other side of the table asks: "Can you send us your credit policy?" Cue the internal scramble. For most fintech founders, the credit policy feels like a formality — a thick document full of banking jargon that exists to check a compliance box. But here's the truth: the credit polic

The Boardroom Moment Everyone in Fintech Knows Picture this: it's Tuesday afternoon. Your leadership team is three hours into a strategy session, and the whiteboard is a mess of boxes, arrows, and competing ideas. The question on the table is one that more companies are wrestling with than you might think: “Should we launch our own credit card program from scratch or partner with a co-brand issuer or Banking-as-a-Service (BaaS) platform to get to market faster?” Half the room

After helping fintech companies build their customer service operations, here's what actually works—and what definitely doesn't. Getting a credit card off the ground is no easy feat; it takes investors, strategy, marketing, and investors again. If Founders are lucky enough to make it to launch, they can sometimes be left with a false sense of security. Take “ABC Card”, for example, six months after launch, they were riding high. Tens of thousands of cardholders, solid growth

In today’s world of fintech, where innovation drives competition and everyone is building cool new features, customer service remains an overlooked cornerstone of success—especially in the credit card sector. Customers today can face several fears and concerns when it comes to their credit card management: fraudulent transactions, hidden fees, poor communication, and inadequate support can lead to frustration and dissatisfaction. The implications of these issues are signific