In today’s world of fintech, where innovation drives competition and everyone is building cool new features, customer service remains an overlooked cornerstone of success—especially in the credit card sector. Customers today can face several fears and concerns when it comes to their credit card management: fraudulent transactions, hidden fees, poor communication, and inadequate support can lead to frustration and dissatisfaction. The implications of these issues are signific

If you already have smart people on your team—and you’re not looking to fully outsource your modeling work—why bring in an outside partner? We’ve partnered with all sorts of modeling teams, from small startups creating their first model to established lenders and banks with mature modeling talent and fully built-out systems. Across all of them, we’ve learned how to make our presence a multiplier, not a crutch. Here’s how. 1. We meet you where you are We don’t sell prebuilt mo

Years ago, while running at a subprime lending operation, we used to offer customers the option to receive their credit card via standard mail or pay $25 for expedited delivery. It was meant as a simple revenue boost. Then, when we looked at the default rates for both populations, we saw that customers who chose to pay extra to expedite their card delivery were significantly higher risk. The urgency to receive the card revealed something deeper about their financial situatio

Over the past decade, easy capital, VC expectations, and aggressive customer acquisition targets led many fintechs to pursue scale with a “growth at all costs” mindset. Too often, at the expense of underlying credit performance and profitability. As interest rates have risen and funding tightened, lenders across emerging markets are now facing a stark new reality: growth only matters if it generates durable unit economics. At Ensemblex, we’ve helped several fintech lenders na